CivicTrust provides a secure, independent, end-to-end solution for organizations that need anonymous employee reporting, structured case management, leadership oversight, and professional investigations.
| Solution | Description |
|---|---|
| Anonymous Reporting | Secure 24/7 access for employees to report unethical behaviour through phone and secure web and phone-based reporting platforms. |
| Third-Party Intake | Independent intake process designed to support confidentiality and reduce fear of retaliation. |
| Case Management | Secure platform for tracking, documenting, escalating, and managing complaints. |
| Leadership Dashboard | Realtime view of incoming reports, case status, workflows, and trends. |
| Investigations | Independent investigations into workplace misconduct, ethics, compliance, and conduct-related complaints. |
| Security & Data Residency | Canadian-hosted, encrypted, access-controlled case data and documentation. |
CivicTrust gives employees a safe, confidential and accessible way to report concerns at anytime.
Employees can report issues involving harassment, bullying, threats, fraud, corruption, discrimination, code of conduct violations, or other unethical workplace behaviour without fear of retaliation.
| Feature | Description |
|---|---|
| 24/7 Access | Employees can report concerns at any time. |
| Phone, Secure web and phone-based reporting platforms | Multiple reporting channels make it easier for employees to speak up |
| Anonymous Reporting | Designed to protect employees who may be afraid to report concerns internally. |
| Multilingual Support | Reporting support is available in 100+ languages. |
| Confidential Intake | Reports are received through a secure, independent process. |
CivicTrust, through a 3rd party intake, provides a secure case management process that helps organizations document, categorize, assign, investigate, and resolve complaints.
The system helps leadership maintain oversight while ensuring sensitive information is protected and only accessible to authorized users.
| Feature | Description |
|---|---|
| Case Tracking | Track reports from intake through resolution |
| Documentation | Maintain clear records, notes, evidence, actions, and outcomes. |
| Escalation Workflow | Route cases according to the organization's escalation matrix. |
| Dashboard Reporting | Monitor incoming reports, case status and trends. |
| Audit Trail | Maintain secure records of case activity and decision making. |
Executives, CAOs, boards, councils, and authorized leaders need visibility into serious workplace concerns without compromising confidentiality.
CivicTrust provides structured oversight so leadership can understand what has been reported, what actions are being taken, and where risks may be emerging.
Sensitive employee complaints require strong security, confidentiality, and data governance.
CivicTrust's 3rd party intake is designed to protect sensitive reporting and investigation information.
| Security Area | Description |
|---|---|
| Canadian Hosting | Secure data storage with Canadian data residency storage option. |
| Encryption | Information is encrypted in transit and at rest. |
| Role-Based Access | Case access is limited to authorized users. |
| Secure Archive | Closed cases remain encrypted, searchable, and protected. |
| Audit Logs | Activity is tracked to support accountability and documentation. |
| Data Ownership | Client information remains with the client. |